CHANGE MANAGEMENT ( O. M.)

CHANGE MANAGEMENT

OBJECTIVES:

· To Understand the concept of the change management.
· To understand the points which focus is maximized during which change management.
· To give brief idea about the challenges and the critical skills involved in change management.
· To get acquainted of the knowledge about the new technologies.
· To develop the concept of coordination.

Introduction

Today the world is changing very fast with the improvement in technologies the new technology helps to come in contact with eachother and share the things which they have. Also helps to get knowledge about the technology which they don’t have. Also the websites and the other instrument helps us to do the things properly, tactfully and timely.

If we focus on technologies in operation management there are lot of techniques used to reduce the time and cost and increase or develop a quality product or service.

All this is because of the change that taking place in various fields.
There is a cut-throat competition among the service provider. To sustain or survive in a market it is necessary to adopt a change.

The change might be in any field like political, social, environmental, technical, and so on. It is difficult to adjust with the new environment as the processes are habitual. So there is a need to give a special attention towards the change and manage it skillfully.

The change as stated above can be explained diagrammatically as below.

POLITICAL CHANGE : You will think that how political change is related to the change management. The Organisation involved in BPR may have contacts with the politicians. The policies framed by one politician may be diff. from new one. Also the govt., intervenes for many reasons regarding the duties(Tax and Customs) and all that.

ENVIRONMENTAL CHANGE : As we know that the this change includes macro and micro elements that affect the processes in organization. The internal and external factors both affects output. The internal factors are the hierarchy in management and the resources available and the external factors like competitors the internal factors contributes of Man, Material, Money, Machine.

TECHNOLOGICAL CHANGE : This type of change is needed by every one who wants to survive in the market. The changes in technology is helping BPR organization to minimize the cost and time and maximize the profitability. There are techniques in organization like PERT, CPM, CAD, CAM and so on. To manage the change the employees in an organization should make aware of the things that are new.

Three perspectives are important while managing change.

ROLE OF SENIOR MANAGEMENT : The role of senior management in managing change plays vital role. The senior management is the person who is responsible for the goods and bad of the organization. The senior management by communication skill can win the votes of the middle and lower level management. By giving the importance of change he can implement the new tools, techniques, and so on.

By delegating the authority to the subordinate he might make the others responsible for the tasks in the organization (Training program). Monitoring and controlling the change is the important as the initiative of the change management.

ROLE OF MEMBERS IN THE ORGANISATION:
The workers in the organization or the members are very much afraid of change in the process or of new policy and so on.

The members feel that they will be kicked of if they do not perform well. Also there is a fear of job loss due to the change. So that workers are not willing to adopt the change in any ongoing process and Reengineering (BPR).

The members if transferred from one dept. to other they are not willing to go, because of the affection they have with their near one in the organization. They get fear of how can I work without him/her in other dept.

So that without any fear the members should accept change and what programmes the management is organizing should be attended.

According to the skills and tech. they have they should take initiative to handle the certain task.
There is politics in any organization the management should be responsible for that to manage it properly.

The employees in the organization feel fear of job loss due to reengineering because of the new automated machines labour work gets minimized and because of reengineering the job cuts and relocation of division and dept. takes place.

BPR Process focus on the quality output. So the workers with clumsy or gauche attitude are removed there and there only.

Also there are skills which are needed in managing change those are “PALP”.

· Political skills
· Analytical skills
· Leadership skills
· People skills

Change management concept is required to get about the framework of Boddy & Buchanan Framework which is depended upon three models.

· Project Management
· Participative Management
· Political Perspective

(NOTE :Needy people or student are suggested to collect more information about the topic discussed above with frameworks.)